The 7 Instagram DMs Every Los Angeles Med Spa Gets (and How to Answer Them Fast)

In Los Angeles, a med spa's Instagram is its storefront. Before-and-after posts from Beverly Hills, West Hollywood or Santa Monica bring in a steady stream of DMs, and people shopping for aesthetics treatments usually message several clinics at once. The one that replies clearly and quickly tends to get the consultation. These are the seven messages that make up most of that inbox.

1. "How much is Botox per unit?"

The most common question by far. The best reply gives the per-unit price, explains that the number of units depends on the area and the person, and invites them to book a consultation. That's an answer that can be written once and given every time.

2. "What do you charge for lip filler?"

Same pattern: a clear price per syringe, what's included, and a next step. Vague replies like "DM us for pricing" (in a DM) lose people fast.

3. "Do you have anything this week?"

Someone asking this is ready to book. A fast answer with the booking link or next steps wins; a reply four hours later usually doesn't.

4. "How long is the downtime?"

General, well-known information about typical downtime for each treatment can be answered from your own treatment notes. Anything specific to the person's health is a different matter (see number 7).

5. "Where are you and is there parking?"

In LA this is a real booking factor. Address, parking or validation details, and the nearest cross streets answer it completely.

6. "Are you running any specials?"

If you have a current offer, this is a sale waiting to happen. If you don't, a friendly answer that points to your most popular treatment still keeps the conversation going.

7. "I'm pregnant / on medication / had a reaction. Is it safe?"

This one should never get an automated answer. Questions about someone's health, medications, pregnancy or a reaction to a previous treatment need a licensed practitioner. The right move is to acknowledge the message kindly and get it to a person quickly.

How MessyChat handles the other six

MessyChat connects to your Instagram and WhatsApp and answers questions 1 to 6 instantly, using the prices, treatments, hours, location and offers you give it. You decide what it's told, so it only says what your clinic would say.

For number 7, you tell MessyChat in your business notes to never give medical advice and to pass those questions to your team. Every conversation stays in one inbox where your staff can read it and take over with a single message, and complaints or concerns about a past treatment are emailed to you straight away.

See it on your own DMs

Connect your clinic's Instagram in a few minutes and try MessyChat free for 7 days, no card required.