Miami is one of the few US cities where WhatsApp is genuinely everywhere. Visitors from Latin America and Europe, and many locals, use it as their main way to message businesses. For boat and yacht charter operators working out of Miami Beach, Coconut Grove and Key Biscayne, that means the booking channel is an international, 24-hour WhatsApp inbox.
Enquiries arrive on everybody else's schedule
A group planning a bachelor party from London messages in the morning their time, which is the middle of the night in Miami. A family in Bogotá asks about a sandbar trip at dinner. A tourist on South Beach wants to go out this afternoon. The captain is on the water for most of the day. Every one of these enquiries is time-sensitive, and many go to whoever answers first.
What charter customers actually ask
- How much for four hours for eight people?
- Is a captain included? Fuel? Drinks?
- Can we go to the Haulover sandbar or Nixon sandbar?
- What's the deposit and cancellation policy if the weather is bad?
- Where do we board and is there parking?
- Do you have anything available tomorrow?
Almost all of these have fixed answers you already know by heart. The trouble is typing them out forty times a week while running trips.
How MessyChat handles it
MessyChat connects to your WhatsApp Business number and Instagram and answers enquiries instantly, at any hour, using your own boats, trip lengths, prices, inclusions, departure points and policies. A 3am enquiry from overseas gets a full, accurate answer straight away, and the booking request is waiting in your inbox when you wake up.
Anything unusual, like a large event, a special route or an unhappy customer, stays with you. Complaints are flagged by email, and you can take over any chat at any time.
English, Spanish or Portuguese?
MessyChat replies in one language that you choose per business, so set it to the language most of your customers use. If you get a real mix, many operators choose English and take over personally for customers who prefer another language.
Try it this season
Connect your WhatsApp in a few minutes and try MessyChat free for 7 days, no card required.
Frequently asked questions
Can MessyChat answer charter enquiries overnight?
Yes. It replies to WhatsApp and Instagram messages at any hour using your prices, trip details and policies, and saves booking requests for you.
Can it reply in several languages at once?
Not automatically. MessyChat replies in one language that you set for your business. You can take over any conversation yourself in another language.